Support
We've got you
Most answers live below. Otherwise reach us at support@trnup.app — we typically respond within one business day.
Account & login
Sign in with Apple, Google or an email code. Lost access? Start a new sign-in and contact us from the same email address so we can help recover your crews.
Crews & invites
Create a crew from the Crew tab or join via an invite link. Invites expire after a while and can be revoked by whoever created them.
Skip Police
Skip Police is social accountability, not a disciplinary decision. You can control Skip Police notifications in settings. Contact us if a crew interaction crosses the line.
Billing
TRNUP Pro and Crew Pro are purchased through the App Store or Google Play. The app shows the store price and renewal period before purchase. Restore purchases or open Manage subscription from your profile; cancellations and refunds are handled by the store that billed you.
Deleting data
Delete your account directly in TRNUP under You → Settings → Account. This permanently removes the profile and active private content. Deleting an account does not cancel an App Store or Google Play subscription, so cancel that separately under Manage subscription. For access, correction or export requests, email support@trnup.app from the address connected to your account.